"Gynalogical treatment"

About: Spire Roding Hospital

I had a pessary inserted for a mild prolapse at 9.30am on 15/3/2016. I was informed that it would be painful for a few weeks by the doctor as other ladies reported this who had had same treatment. As the pain was increasing by the minute I asked if this was normal and informed it was. I took painkillers at 10.00am 500mg paracetomal 30gr codeine (2). At 1.45 I called the hospital as I had taken a repeat of painkillers and pain was constantly increasing. I was told by ward nurse to take ibruprofen which would have resulted in an overdose plus allergic to aspirin. Told not to come back to hospital but to go to A@E. At 5pm Queens hospital arrived and by 6pm given morphine which did not remove pain. Had pessary removed and pain immediately went. Pessary was too low and made it impossible for me to sit as it pressurizing my anus and leg nerves. I have cancelled my follow up appointment today with this hospital. Will continue my treatment with Queens Hospital Romford Essex.

Lois Mackie ( 65 years of age and fit)

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Response from Spire Roding Hospital

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you to discuss your experience. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone 0208 709 7762 to enable us to investigate this matter in more detail.

I hope to hear from you soon.

Kind regards

Antti Kivimki

Head of Clinical Services

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