"Superb service"

About: East Lancashire Hospitals NHS Trust

I was called back to the breast clinic after a mammogram.

Being called back is always a worry despite the reassurance in the 'call back' letter.

From the outset I was treated with kindness and compassion.

The magnified mammogram .....brilliant explanations of what would happen and when.

The ultrasound scan - my concerns and worries were listenened to.

Then further information from another member of staff who really got a grilling from me. I bombarded them with questions.....all answered in a very professional(but kind) manner.

I was told I needed a biopsy. I needed time to think about this and it was given.

I was told that my situation would be discussed by the multidisciplinary team, that the Breast Care Nurse would get in touch to give me information.

This happened promptly and I opted for a vacuum assisted biopsy.

This was done on 14:3:16.

The staff took excellent care of me.

Gave me written and verbal advice and information.

I could not have had better care if I had been Royalty.

Many thanks to all the team......and to the Chief Executive of the trust.....you should be very very proud of the work these people do.

Story from NHS Choices

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Response from East Lancashire Hospitals NHS Trust

Many thanks for your feedback regarding your experience of the Breast Clinic at East Lancs Hospitals Trust and thank you for taking the time to do so.

I am so pleased to hear that you were treated with kindness and compassion and that you found the care to be excellent. It is really good to hear that staff listened to your concerns and worries and provided you with advice and information so that you were involved in decisions about your care and treatment.

I have forwarded your comments onto the team who I am sure will be delighted to hear your recent experience with us was so positive as we always strive to deliver safe, personal and effective care.

We are really keen to hear further about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk.

Many thanks again for commenting and best wishes.

Helen Ritchie,

Senior Patient Experience Facilitator.

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