"Phone Manners"

When I rang to enquire about an appointment i had the misfortune to speak to a very abrupt, and I felt they came across a little bit rude person. I only rang to make a general enquiry and initially they seemed very irate and did not seem to want to listen to what I had to say. I work in health care myself it does not much to have a pleasant manner when speaking to people. They did seem to calm down a little as the conversation went on however for a first impression it was not good and I was very tempted to put the phone down on them.

Still have no appointment!