"I had a biopsy on the 29 December ..."

About: Heartlands Hospital

(as the patient),

What could be improved

I had a biopsy on the 29 December for Prostrate problems and given an envelope for my Doctor. The envelope contained no letter. I had the results on the 15 January 2010 at a meeting in Clinic 1 and told that I needed to take finasteride and alfuzsin and it would be arranged through my doctor. I received a letter on the 20 January saying I had an appointmnt in July 2010. I have tried to get my Doctor to give me the tablets which I have been told to take, but they have not received any notification from the Hospital. I phoned the hospital on the 26 January asking about my letter to the Doctor and was told it would be faxed through to my doctor. I checked with my doctor on the 29 January but nothing has come through. I think that yor priorities are wrong as I believe it is more important for me to start my medication than be told about my next appointment in July.

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Response from Heartlands Hospital

Please can we suggest you contact our PALS team on 0121 424 1212 between 9am and 5pm Monday to Friday so they can look into this for you. You can leave a message outside of these hours and a representative will call you back the next working day. This is a confidential service.

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