"Linwood Haywards Heath very unproffesional"

I felt worse for having had any contact with Linwood. Staff were unfriendly, they never called back when they said they would. Made to feel judged and felt like my opinions didnt matter. Felt like I was a statistic to them not an individual with individual needs. Unfriendly and condescending atmosphere created by some 'professional' staff. Felt uneasy there. Was not consulted about my own thoughts and feelings when i tried I to explain how i felt, they thought they knew it all from when they saw me last 2 years ago. Left more anxious and feeling more rubbish than when i arrived. I would not recommend to anyone. Very poor communication between the staff. I was never sure who was in charge of who. Bad atmosphere and I had no confidence, faith or trust in them.

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Story from NHS Choices

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Response from Sussex Partnership NHS Foundation Trust

Thank you for taking the time to let us know about your experience at Linwood - I am very sorry that you came away feeling this way.

I am also sorry that it has taken so long for anyone to answer your message on this website -it is not good enough and we are putting in place a new system to make sure that it does not happen again.

I have passed your comments on to the manager of Linwood. If you are still worried about what happened or anything that has happened since please get back in touch through this site or by contacting the Trust's PALS service


kind regards

Rachael Kenny

Patient Experience Team