"Not the best start"

About: Addenbrooke's Hospital

My partner was admitted after surgery to remove a gist . I was informed that he would be going from the recovery ward to ward c7 so I was given his belongings and I went off to the ward . First impressions I was looked at by any staff member I saw who then ignored me , I asked a staff member who I believe was a hca about my partner and explained that I was told he would be going to the ward , the response I got was well he may not even have a bed so there's no guarantee he will come here even though his name was clearly on the board . , I tried to explain - being as calm as I could be after sitting around worried for 6 hrs already that I had all his belongings which were too heavy for me to carry around .To say I was putting this staff member out was an understatement! Well they said you can leave it here but like I said he hasn't even hit a bed yet and if he ain't coming here you'll have to get the porter to collect his stuff!

Insensitive , unprofessional and a disgraceful attitude .

When we were taken up to the ward ( after the charge nurse in recovery had to tell the ward my partner had been in recovery for nearly 5 hrs and they didn't want to take him fit another 45 minutes ) the lack of empathy from any of the hca was non existent

I've had nothing but praise for Addenbrooke's , my son and daughter have both didn't time as inpatients but this ward has disappointed me to the fact I'm dreading going in there tomorrow because I was not happy leaving my partner there in his vulnerable state

If staff cannot show a little empathy , warmth and respect then maybe they out to choose another profession!

Story from NHS Choices

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Response from Addenbrooke's Hospital

Thank you for taking the time to describe your experience when your partner was admitted to Addenbrooke's.

I am very sorry to hear that you found the attitude of a staff member to be so unhelpful and that this made you feel upset and anxious.

If you would be able to provide some more details to the Patient Advice and Liaison Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk we will be able to look into the circumstances and respond to you personally.

Once again, I am sorry that you were upset by a staff member and I hope your partner is now recovering well.

Complaints and PALS Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful