"It was a relief to be discharged"

About: University Hospital Lewisham

(as the patient),

What I liked

It was a relief to be discharged

What could be improved

The speed of triage - having waited for 45 minutes in pain, it was not until I started to go into "shock" with the pain that I was seen (having found a nurse myself in the corridor). When I was x-rayed, I heard the radiologist say "that's a corker, haven't see one like that in a long time" which got me really worried about what could have been wrong with me - thought it was incredibly unprofessional.

Anything else?

Follow-up appointments in Suite 3 were less than a pleasure - the receptionist was incredibly rude and has a very bad attitude towards patients. Very unfriendly and unhelpful. When one man on two crutches rested his carrier bag on the reception desk, for example, her response was "can you remove that from my desk". Patients here seem to be an inconvenience.

The hospital is very tatty too - taped up floor tiling etc. Am sure that's not particularly good for infection control.

Story from NHS Choices

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