"What happened to a caring and supporting role? "

I have had problems with my health centre for the past few months. In the past I have had a CPN (community psychiatric nurse) 3 years ago but now I have a social worker for mental health which was fine but they moved on and now I have a new social worker, but I do not believe I should have one. I think I should have a CPN but it seems I am not allowed to have one and the health centre have put a lock down on this.

It's my understanding that a social worker is supposed to be there for material problems but I suffer from depression and have been labelled with a personality disorder which I don’t believe I have. I believe I have not been treated with any compassion and I feel no one will meet me half way and have no sympathy. My social worker does not always return my calls even when I think she is in the office and I feel as if I am being fobbed off.

I know things are changing in the mental health system in October but something needs to be done locally. I feel they are not listening to patients/clients. I know people can do so much but they but they should listen to individual needs and care plans.

If I want a support worker I could apply for one but I think the health centre has put a block on it. I feel I need a support worker as my social worker doesn’t understand how I feel or my medication. If I am not very well I can’t ask for help, I keep being passed about person to person and when I phone the crisis team I have found them to be unsympathetic. What happened to a caring and supporting role? I won’t phone them anymore.

I feel as if my view doesn’t count and no one is here for me. I have called Doncaster PALS but I don't find them helpful- I think they listen to my health centre and I feel like that makes me look bad.

I am happy with the care I have received from my GP and the hospital but not the mental health care. I am asking my psychiatrist to change teams.