"Disgraceful treatment in AMU"

About: East Surrey Hospital / General surgery

(as a staff member posting for a carer/relative),

I was admitted due to grand mal fit and breathing problems.

I awoke in the AM U Dept some 18hrs after the incident.

I was given a nebuliser that had no affect. I was coughing a greenish tai up and breathing problems. Approx 9am I must of had another fit, as when I again awoke the curtains were drawn around me and I was alone.

I have a history of fits and last October 2015 I spent 2 periods on a respirator, the longest being 10 days or so and actually had a respiratory arrest before the ambulance 🚑 arrived, and my GP carried out s. I feel that East Surrey Hospital 🏥 ignored this.

I have major heart problems, and serious PVD. I have had mini strokes. I am registered partially sighted due to above. I had both legs amputated. I also suffer COPD. I am in constant pain and take controlled drugs for this.

Whilst in the AMU, I felt that the nurses were condescending. One wore heavy make-up and her perfume was so strong it affected my breathing. I asked for a commode and waited an hour, but it was too late, so I was left in for twenty minutes.

In my time there I never saw a doctor and despite my daily drug chart being available, I was given no medication. I discharged myself called my own GP, who within six hours had my health improving. What a disgrace!

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Response from Joanne Rhodes, Deputy Chief Pharmacist, Surrey and Sussex Healthcare NHS Trust

Dear TJS

I am sorry to hear about your experience at East Surrey Hospital. Please e-mail your name and contact details to me (joanne.rhodes@sash.nhs.uk) so I can look in to what has happened.


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Response from Nicola Shopland, Divisional Chief Nurse for Medicine, Surrey and Sussex Healthcare NHS Trust

Dear TJS

Thank you for your feedabck, it sounds as though you had a very difficult time on AMU. I am really happy to discuss your case with you so that I can undertsand what we could have done differently and ensure the team are aware of what you expereicned.

Please contact me on nicola.shopland@sash.nhs.uk.

kind regards

Nicola Shopand

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