"Concerns about ward staff"

About: Manchester Royal Infirmary

(as a friend),

Visited a patient and friend on the head & neck ward. Disappointed is an understatement. I heard patients complaining about their care, staff seemed run ragged, and one member of staff couldn't get the meds round done without constantly being pulled away from the drugs trolley by other staff. It took 3 hours to give pain relief.

Staff came to remove a cannula with completely overflowing sharps bins which seemed really dangerous!

As a nurse myself, shouldn't the nursing staff deal with one thing at once without being pulled away? And shouldn't the HCAs check the sharps bins daily?

My friend was in 3 days and couldn't get out quick enough!

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Response from Amy McCawley, Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

We were very sorry to receive your comments and concerns about your friend's experience on the Head & Neck Ward at the Manchester Royal Infirmary. We would like to apologise for the delay your friend experienced in receiving pain relief, and we understand how distressing an experience this can be. Our staff always try to provide the best possible care to all our patient's, in a safe and effective manner and we are sorry if this was not your friend's experience on this occasion. Your concerns have been shared with the Ward Manager and Matron, they have been working very hard to support an improvement in the numbers of nursing staff on the ward. It is our expectation that Sharps bins should be checked at frequent intervals to prevent them from being overfilled, and this will be reiterated to the staff concerned.

We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your concerns. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

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