"Excellent patient care"

About: Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

Referred to Crosshouse A & E Dept. Within ten minutes I was assessed by the Triage Nurse and passed on to the Physiotherapist from Orthopaedics. She made the initial assessment, organised an X-Ray and bloods prior to a doctor from Orthopaedics coming down to A & E. They continued the assessment together. Throughout the process I was kept fully informed about what they were doing and why.

I was very impressed with the professionalism of both of them.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Very impressed patient,

That is excellent, it sounds like it all ran like clockwork. I will happily pass this to the teams involved and I am sure your post will be very much appreciated. Thank you so much for getting in touch with us via Patient Opinion.

best wishes,
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