"Really let down!"

About: Royal Devon & Exeter Hospital (Wonford)

I was taken into A and E after I phoned 111 was recal bleeding and being sick, once I got there, the care was awful! the doctor told me " to suck it up " the nurses were lovely and made me feel safe, but the doctor was just awful! The doctor opened the curtain to my room when I was half naked?! They shouldn't do this job if they don't know how to do basic empathy! I felt really let down by the system. Maybe they were tired or had a bad day! They told me I wasn't an emergency and to go home. I asked for pain relief to which they told me I " couldn't have " as they didn't class me as " in pain " I also had a nurse who was really rude and basically ripped the needle out my arm. I was taken in as someone else in the system thought I should be seen, but all I got was a ward full of nurses seeing me half naked because of this doctors attitude!

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Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for taking the time to share your experience of your attendance to the Emergency Department at the Royal Devon and Exeter Hospital.

As a department we always strive to give the highest standard of care possible and we are sorry that you feel that your care fell below this standard on this occasion.

I apologise that you feel that members of staff working in the department were rude to you and for any distress that this may have caused you during your attendance to the department. Please be reassured that it was not the intention of the staff involved to cause you any upset.

I am sorry I cannot provide a more personal reply here. However, we would be happy to do so if you contact our Patient Advice and Liaison Service (PALS) team on 01392 402093.