"A&E visit 11th March 2016"

About: Friarage Hospital Site

I arrived at A&E this morning at 9am. From the moment I was greeted at reception , my initial check over by a nurse and follow up with the rest of the team I can honestly say what a wonderful experience it was ( considering of course I was in A&E). Total professionalism all the way through and shown such kindness and humour.

Many many thanks for checking me completely out and putting my mind at ease. I just wish this was the "norm" for all hospitals. Maybe many could learn from you guys.

Many thanks ;-)


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Response from Friarage Hospital Site

Good morning Helen.

Thank you for your feedback in which you thank staff for the care and treatment you received when you attended the A&E Department at the Friarage Hospital, Northallerton.

I appreciate you taking the time to contact us and I shall certainly forward your kind words to the staff involved who will be very pleased to read them.

Many thanks again for your kind words.

Yours sincerely

Barbara Bellamy

IG & Patient Safety Advisor.

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