"Very swift service but more information would have reassured me"

I had to go to A&E at Whiston hospital last week with a suspected sprained ankle.

I had a struggle getting into A&E - the usual door was broken so I had to hop all the way to a second door and then all the way back to reception. I hope they've mended that door now as it did make access unnecessarily difficult.

Once I was in there, I was seen to very quickly. Within two hours, I'd been signed in, triaged, assessed, x-rayed, bandaged, given crutches and on my way home again. I really appreciate that swift service.

What could be improved? A minor point - and mine was a relatively minor injury - but a little more information would have reassured me. They didn't really tell me anything - I had to ask questions and didn't get much of a response. So when I got home I've looked for information on the internet for things like what painkillers to take, how long to rest it and whether I should put weight on it. It probably wouldn't have taken them as much effort just to tell me.

I've looked on this site and get the impression that others feel the same about their lack of communication. I've also noted that the hospital doesn't tend to respond to many of the posts. I wonder why not?