"Very swift service but more information would have reassured me"

About: Whiston Hospital / Accident and emergency

(as the patient),

I had to go to A&E at Whiston hospital last week with a suspected sprained ankle.

I had a struggle getting into A&E - the usual door was broken so I had to hop all the way to a second door and then all the way back to reception. I hope they've mended that door now as it did make access unnecessarily difficult.

Once I was in there, I was seen to very quickly. Within two hours, I'd been signed in, triaged, assessed, x-rayed, bandaged, given crutches and on my way home again. I really appreciate that swift service.

What could be improved? A minor point - and mine was a relatively minor injury - but a little more information would have reassured me. They didn't really tell me anything - I had to ask questions and didn't get much of a response. So when I got home I've looked for information on the internet for things like what painkillers to take, how long to rest it and whether I should put weight on it. It probably wouldn't have taken them as much effort just to tell me.

I've looked on this site and get the impression that others feel the same about their lack of communication. I've also noted that the hospital doesn't tend to respond to many of the posts. I wonder why not?

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Response from NHS Knowsley


Thank you for your comments.

If you contact the Patient Advice & Liaison Service (PALS) based at Whiston Hospital on 0151 430 1144, they will be happy to look into your concerns and provide a response.

Kind regards,

Jacqui Sellek

PALS Coordinator

NHS Knowsley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by NYR2010 (the patient)

I posted a couple of days ago about the lack of communication at A&E about an injury. I've still been looking at information sites on the internet - and came across this leaflet which I thought should be praised for being clear and helpful. If Whiston had just handed me something like this - or even the link to Northern Devon's site - I would have felt far more reassured. Well done to the people at Northern Devon - a really clear leaflet that I wish I'd found earlier. I hope your good practice can be highlighted and shared with others. Thank you.