"Awful aftercare"

About: Burnley General Hospital

Had a c section in December. May I stress that the staff ei the theatre staff and anaesthetist were absolutely fabulous, couldn't fault them. The midwives and hca on ward were appalling. Only met one nice midwife and one nice hca. I received no help with anything after the section and was only given paracetamol afterwards. Was begging to go home same day. Was left in an appalling condition,without going into details had to get my mum to see to my personal care, left as soon as I could, again without help, hobbling to the exit.

Story from NHS Choices

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Response from Burnley General Hospital

Many thanks for providing feedback on your experience of care within Maternity Services at Burnley General Hospital and thank you for taking the time to do so.

I am really pleased the theatre staff and anaesthetist were fabulous, but really sorry that this was not the case on the ward.

If you would like me to investigate your concerns I would appreciate it if you could contact me, Helen Ritchie on 01254 734471 or alternatively email me on helen.ritchie@elht.nhs.uk to provide some further information.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Helen Ritchie

Senior Patient Experience Facilitator

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