"Disorganised eye clinic"

I was sent to the eye clinic by my optician. While I was there, it all felt very disorganised.

In the first instance, walk in patients are not even greeted! There are paper signs telling you to queue, which feels odd since you have been sent there. You enter a very busy open plan waiting area and nobody looks up or catches your eye.

I watched each visitor who, like me, entered the room, felt bewildered so went to the nearest desk and was told to sit and wait by a lady who had her back to the seating area.

I know it is a very busy area and has to deal with emergencies but one gets the feeling that it could be done better (I was seen at four different stages by four different people) and could be more efficient.