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Great care from NHS 24/Ayrshire Central Hospital doctor

Posted By Janzd7

"Great care from NHS 24/Ayrshire Central Hospital doctor"

About: Ayrshire Central Hospital NHS 24 / NHS 24 (111 service)

(as a relative),

Recently after my 80 year old father awoke he appeared to have infection/ temperature as doing and saying silly things, whilst his cold appeared much worse.

Mum called NHS 24 and the receptionist was very efficient and helpful, which resulted in getting an appointment at Ayrshire Central Hospital Doctors On Call unit.

At the appointment the doctor they seen (Dr Tait) was the most helpful and caring doctor they have ever met. he was so professional and thorough giving him a medical assessment which proved that dad had a lung infection and needed antiobiotics.

My parents were so thankful to Dr Tait for his caring attitude and very much appreciated his kind attention.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 8 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 14/03/2016 at 11:31
Published on Care Opinion at 11:54

picture of Shona Lawrence

Dear Janzd7

Thank you for feedback via Patient Opinion. I was sorry to learn that your father had been unwell and I do very much hope that the antibiotics have helped and that he is feeling better

It is a pleasure to read your positive comments for the NHS 24 staff member and also for Dr Tait who assessed your father's symptoms.

Here at NHS 24 we always try to share positive feedback directly with the staff member involved in providing care to a patient. Therefore, if you were able to provide some additional information which would enable us to identify the call from your mother, then we could pass your positive comment on. I can be contacted at patientaffairs@nhs24.scot.nhs.uk or by telephone on 0141 337 4582.

I do wish both your patents well and thank you again for taking the time to provide heartfelt feedback.

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/03/2016 at 14:47
Published on Care Opinion at 14:55

picture of Eunice Goodwin

Dear Janzd7,

I am glad you found your father's care to be so good. I will be delighted to pass this to the ADOC manager to pass share with the team. I too would like to thank you for taking the time to feed back to us and I am sure it will make Dr Tait's day. I hope your Father is fully recovered now,

best wishes,

Eunice

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