"Concerns about staff shortages"

About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital / General medicine

(as the patient),

Not enough staff on wards. Teatime drug rounds were a shambles 7.25 pm for drugs is not acceptable. This meant that night time drugs were really late and we were all woken up for them.

This is not good for anyone who needs drugs for there pain and that should be taken with food.

The ward seemed, to me,  to have no organisation. There were lots of people who didn't seem to know what they were doing and lots of health care assistants.

I saw patients left wet for hours on end, and patients not assisted with feeding. I even saw one person fall out of bed as had no cot sides up. I could go on a lot more buy it upsets me talking about it

So glad I can walk to the toilet and have my faculties.

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Response from Nicky Beecher, Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust

Dear Barnsley,

Thank you for taking the time to provide feedback about your recent experience at the Queen Elizabeth Hospital Birmingham. We are very concerned to hear about the issues you have raised and need to investigate what has happened. To help us with this we would be grateful if you could make direct contact with the relevant Matron as soon as possible via the Patient Advice and Liaison Service (PALS) team.

PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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