"why do you keep telling lies"

About: Manchester Royal Eye Hospital

I have had nothing but trouble from this hospital and all I get is lies lies lies first of all my notes went missing and had to wait months for them to be found and an appointment sent out I finally got to see someone and was listed for surgery on both of my eyes , I received a letter shortly after with an appointment in January I was told at this appointment that the op was to be prioritised and was given my pre op that very same day the surgeon told me the op would be done within six weeks that was seven weeks ago so I phoned admissions to find how much longer I would have to wait and was told it could be months and I wasn't even on the list for the next two months, the person I spoke to on the phone was very nice and I don't blame them it isn't their fault but why tell someone they should expect their surgery within six weeks when they have no intention of doing so the person I spoke to in admissions was very nice and said they would send an email to the surgeon and get them to write to me I just hope after the surgeon has dictated the letter it doesn't take a month to type up and get out to me as has been the case other times I feel very let down by this hospital probably the next time I ring them I will be telling them I have lost my job due to still being off work waiting for the surgery to go ahead

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Patient Experience Lead, Central Manchester University Hospitals NHS Foundation Trust

Ms H Bateman, Matron at the Manchester Royal Eye Hospital was very sorry to receive your comments and concerns via the NHS Choices and Patient Opinion website about your experiences at the Eye Hospital in January 2016. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care and communication very seriously and would very much like to hear from you directly about this. Please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk. They will be happy to discuss and help you with this matter.