"Took two months to see a specialist."

About: Homerton University Hospital NHS Foundation Trust

I got referred to a physiotherapist from my GP at St. Leonards and firstly I had to wait one month to get my appointment and within this month my wrist/ carpal tunnel has been getting increasingly worse and worse. I tried contacting st leonards on multiple occasions to get an earlier appointment but they wouldn't make any changes or wouldn't find any suitable times.

After waiting a month for the first appointment I then got referred to a specialist and had to wait three weeks for this up coming appointment even though I am in excruciating pain.

I have already been prescribed painkillers from my GP and they aren't at all helping.

I understand that there are priority lists with NHS but in general the service I received from the front desk reception has been awful at St. Leonards. Everytime that I've spoken with the receptionist who seems to be angry or unwilling to talk. The receptionist sounds constantly annoyed and unhelpful to give me further advise. Very rude and impolite.

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Response from St Leonard's

We are very sorry to hear about your poor experience of the service provided at St Leonards.

Your feedback has been passed to the St Leonards team. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

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