"Lack of accountability at Guy's Hopsital"

About: Guy's Hospital

(as the patient),

As a veteran of NHS corruption and service failures, for my own protection I always covertly record NHS consults as is my legal right.

On 2 occasions, 2 consultants both failed to put in their written summary (the copy that is sent to GP) an accurate version of what was discussed. This in turn has led to me not getting the care I require from the GP.

The one consultant actually lied about my symptoms just to get me off his books and onto those of a colleague. This is a well known tactic for keeping their own patient lists down.

Since I recorded both consults, I could evidence all of the above. I made a complaint to the hospital about each case, since I had irrefutable proof of my assertions.

All I asked for was for the facts to be corrected, ie to provide factually correct documentation.

Once complaint was never responded to. The other one was simply not dealt with and after nearly a year, I referred both the Ombudsman (which has a well deserved reputation for protecting the medical establishment). True to form, the Ombudsman refused to investigate because I had not provided the hospital's final response.

What a farce; Hospital fails to respond for nearly a year; Ombudsman fails to investigate because hospital has not responded. That is grounds enough for a complaint.

There truly is NO ONE looking after patient's interests. It is unacceptable that the hospital has simply decided to adopt a defensive strategy by ignoring my complaints, knowing full well that it will go no further because the Ombudsman will not investigate and legal action against the medical establishment is an impossibility.

The Ombudsman claimed the hospital was going to contact me within days to discuss the matter - needless to say, a month on, there has been no contact and I have therefore published my recordings online.

The NHS needs to take note - taxpayers are fed up and no longer going to tolerate this appalling behaviour. More and more of us are recording consults and some of the revelations they contain are quite staggering...... watch this space.

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Response from Beth Wilcox, Complaints Manager, Guy's and St Thomas' NHS Foundation Trust

Dear Waarheid, I would be very happy to talk to you about your concerns and look into how your complaints have been handled. If you would like to make contact, my email address is beth.wilcox@gstt.nhs.uk and my direct line is 020 7188 3733.

I hope to hear from you so that I can find out what has happened and make sure your complaints are handled appropriately.

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Update posted by Waarheid (the patient)

I am aware that since publishing this review, the audio evidence has been the subject of extensive and frenetic liaison between yourselves and PHSO. It's deeply satisfying know the quality of the audio evidence made quite an impression on both organisations. On that basis, I will decline your kind offer.