"Good care, but busy at A&E Department"

About: East Surrey Hospital / Accident and emergency

(as the patient),

I had an severe allergy reaction to penicillin prescribed by my dentist. When I felt unwell I visited my GP who gave me excellent emergency treatment. She immediately called a paramedic ambulance who took me to E. Surrey Hospital. I received very good care both in the ambulance and at the hospital, and cannot fault the practitioners who helped me. The only thing I could criticise is that the hospital seemed to be under pressure and I feel they have to cover too wide an area for the staff available

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Nicola Shopland, Divisional Chief Nurse for Medicine, Surrey and Sussex Healthcare NHS Trust

Dear Older lady

Thank you for your kind words about the treatment you received in the emergency department, I am glad you received very good care, it is what we aim to deliver even when working under pressure.

kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful