"Paramedic was lovely"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I wanted to thank the paramedic who treated me at the bingo club in Bristol after I cut my leg on some metal on a chair. The paramedic, Kevin Gifford, was fantastic. He said that although the cut was quite bad he would treat it at the bingo hall rather than take me to the A&E department as it was Saturday night and I would have a long wait. He explained how he would treat the cut and then let me know what he was doing at each stage so I always knew what was happening even though I could not actually see what he was doing. He cleaned it all up, put butterfly t strips to hold the wound together then clean padding and a bandage. The first aid lady at the the bingo club at the paramedic, they were both really lovely to me.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Optimum662

Thank you for taking the time to share your story with us. I hope you are recovering well since your injury.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards

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