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Not a bad word to say

Posted By Sky651

"Not a bad word to say"

About: Biggart Hospital

(as the patient),

I went for my second physiotherapy treatment yesterday, everyone was so nice and rooms were really clean. I could not find a bad word to say about the hospital or the staff or the treatment.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 09/03/2016 at 15:23
Published on Care Opinion at 16:18

picture of Eunice Goodwin

Dear Sky651,

I am delighted to hear you were so happy with your treatment at the Biggart Hospital. Thank you for telling us about your care, I will be very pleased to share this with the staff, I am sure it will make their day.

best wishes,

Eunice

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Response from NHS Ayrshire and Arran 8 years ago
NHS Ayrshire and Arran

Submitted on 14/03/2016 at 11:13
Published on Care Opinion at 11:54

I am really pleased that you were happy with the staff, treatment and cleanliness of Biggart. It was good of you to take the time to post positive feedback as we always strive to continually improve our service. It is nice to know that this is worthwhile and appreciated by you.

Regards

Christine Wallace

Physiotherapy Team Lead (MSK/Rheumatology South)

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