"Overall expeience good, Dissapointng handover..."

About: Wexham Park Hospital

I had minor surgery in early March 2016. Overall good experience special mention to the recovery department where I had to stay over night and the surgery team for a great job. However was a little let down by the communication/handover between departments. After being transferred from recovery in the morning to paragon ward there seemed to be little communication of the treatment I required before leaving. No nurse visited me to update me on my status and I had to ask for my next course of antibiotics and delay of receiving TTOs. Overall I was very well looked after just a shame I was let down by lack of communication.

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Response from Wexham Park Hospital

Dear David

Thanks for taking the time to leave your feedback.

I'm really pleased to read you had a good overall experience, but concerned regarding your comments on the communication between the departments.

I'd be really grateful if you could provide me with a few more details so I can go back to the team looking after you and we can learn and improve for the future. My email address is claire.marshall@fhft.nhs.uk

Thanks for raising your concerns

Kind Regards

Claire Marshall

Head of Patient Experience

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