"Disgusting experience"

About: Watford General Hospital

I took my five year old son for his appoinment and when i reached there and handed my appoinment letter which i recd by post , i was taken away with shock to hear that the appoinment has been some how cancelled and mum was informed was updated on the computer system . I was taken by shock as I am the mum and trust me only mum for my son and i had never called up for cancelling the same. i had to pick my son up earlier from school and especially arranged to take time off from work so that i can make it for the appointment. It was a disgusting experience moreover as when i asked for a new copy of the appoinment letter for the new date amnd time which the hospital had decided i was asked to go to other department to get it and when i asked the receptionist , they said i am asking in the wrong dept . i was going from one to the other just to get the new letter. unbelievable as to how NHS works! disgusting.

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Response from Watford General Hospital

We are sorry to learn that your experience of our hospital was not as expected.

If you would like us to investigate this matter further on your behalf, please contact our colleagues in the Complaints Department on 01923 217866.

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