"Ward 8 Rake Lane"

About: North Tyneside General Hospital

Dear all

On the 9th Feb 2016 I had a right hip replacement and on my recovery I was transferred to room 2 ward 8 of rake lane hospital.

Having heard some horror stories of people staying in hospital I was apprehensive to say the least because in my 68 years i have never been a patient staying in hospital before.

Can I say that all the staff from the cleaners, catering, nurses, physio to matrons and Surgeons, treated me with dignity, were courteous at all times and were like angels, it was like staying at the ritz.

The treatment I received can only be described as exceptional with everybody doing their bit, and I suggest a bit more than the norm.

Because of your help I am recovering well and walking about a mile per day on 2 sticks.

I could go on and on about my visit as a patient but i can only say thank you from the bottom of my heart

Frank Malia

Story from NHS Choices

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Response from North Tyneside General Hospital

Dear Frank,

Thank you for sharing this outstanding review with us, we understand how nervous some patients may feel when entering into hospital for a procedure, certainly one they haven’t visited before. I am delighted to hear our staff provided you with due care and dignity during our stay with us. It is important to us that all staff involved in your journey provide the same high standard of care, they will be delighted to receive your feedback.

Feedback such as yours certainly instills a great feeling of pride among our staff.

I’m pleased to hear your recovery is going so well, all the best.


Annie Laverty - Director of Patient Experience

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