"Recent visit to Ninewells Hospital, Dundee"

About: Ninewells Hospital

(as a service user),

I recently visited Ninewells hospital and while I was waiting in the reception area on the concourse. I couldnt help but overhear the reception staff interacting with the various people who needed help or were passing through. I was very impressed with the way they spoke to and handled all the people they came into contact with including myself, nothing was too much trouble.

In particular James was very jolly, putting people at ease, exactly how the first point of contact should be.

They are a real credit to the hospital, keep up the good work folks.

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Response from Alison Moss, Feedback Manager, NHS Tayside

Thank you for taking the time to share your experience of your recent visit to Ninewells Hospital. I was pleased to hear such positive comments about our Reception Team. Main Reception is a vital part of a busy Hospital such as Ninewells and it is always encouraging for staff to receive good feedback about the hard work that they do. I will ensure that your comments are shared with the team and would like to thank you again for providing feedback.

Susan Bean

Interim Portering Operational Manager

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