"Visit to the A@E department"

About: Hospital Of St Cross (Rugby)

I had the need to call the 111 service as my son was poorly, they booked me an appointment at St Cross to see a doctor/nurse, on arrival the reception staff already knew i was on my way and i was seen to straight away no waiting.

The nurse that we seen was fantastic, they spoke to my son who is 4 and asked him what was wrong, they made my child feel comfortable and made it a fun experience not a scary one, i am really happy with the service that we recieved, my son talked about the nurse all the way home, all good.

Very satisfied with the service i recieved my son will now have good thoughts about hospitals and not the ones he had before he went, he was expecting lots of blood his words.

Story from NHS Choices

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Response from Hospital Of St Cross

Thank you for providing feedback on your recent experience at Hospital of St Cross, Rugby.

I am delighted to hear that you had a positive experience and that you are happy with the care you received. It is great to hear that your son was seen quickly and made to feel comfortable while he was at the hospital.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful