"Long wait, no decision-making involvement, poor..."

Took 9 weeks from initial referral to getting treatment.

Had to travel an hour each way to reach the initial appointment.

Request for long-term preventative treatment completely ignored at triage appointment, despite this being the point of the referral, and my wish for treatment.

Instead, referred for short-term treatment to commence 9 weeks from the initial referral, by which time the problem was mostly resolved - but will recur without preventative treatment.

Utter waste of time and resources.

They were more concerned with labelling me with a short-term condition and treating me as cheaply as possible than providing the care that both I and my GP requested.

Story from NHS Choices

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