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Reason for Cancellations

Posted By Scotslass57

"Reason for Cancellations"

About: New Victoria Hospital / Day surgery

(as the patient),

I have received a letter telling me that my appointment with the General Surgery Clinic. My original appointment was for the March and has been moved to May. This is the second cancellation. The first is with the Endocrinology Clinic which I got an explanation for the reason for the cancellation. I feel that if there is a cancellation. they should explain why they have cancelled the appointment as I have to tell my employers that this appointment has been changed. I wish that when cancellation letter is sent that an explanation is given on the letter.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 10/03/2016 at 10:50
Published on Care Opinion at 11:48

Dear Scotslass57,

I completely understand your point - it is definitely valid and I will raise it with the relevant teams to see how practical this might be. Appointments can be cancelled for a range of reasons, most of which are unfortunately unavoidable, but I know that this causes huge amounts of frustration on a personal level, particularly when juggling things like time off work.

If there is a way that we could limit this frustration, even a little bit, I think it would be worth it so I'm happy to raise your suggestion.

I'll keep you up to date, but in the meantime if there is anything further please do not hesitate to get in touch again.

Best Wishes,

Lorna

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