"Follow-up to treatment received in France"

About: Queen Alexandra Hospital

I returned to the U.K. after 20 years in France and needing a 1-year follow-up to an

oophorectomy conducted there and secured an appointment at Q.A.without problem. On

1/10/15 I had a consultation with a Gynaecologist and an immediate blood test. On 15/10/15 a quickly arranged CT Scan. On 12/11/15,a consultation with a surgeon who arranged a hysteroscopy for the 19/11/15. A polyp was removed at that time. On 23/12/15 I had a final consultation - all clear.

Having read the negative publicity surrounding the NHS I was concerned about waiting times and standards especially after several years of excellent treatment in France.

In the event I need not have worried. I was impressed by the professionalism and thoroughness of all the medical and nursing staff I encountered. The speed of action (c.3 months from start to finish) was as good as could sensibly be expected. I was kept well informed at all stages. Altogether,a good experience tempered with relief.

My only negatives would be:- some unnecessarily long waits at the hospital;some errors in administration (correspondence and internal organisation);ridiculous carpark costs made worse by waiting times. I was not impressed with the use of agency labour. In my brief experience a waste of funds - untrained, inexperienced and non-contributory.

However, I repeat that in respect of what matters, the manner in which and the efficiency with which I was treated, I was well pleased.

I would add that the whole of my working life was spent in hospital laboratories (including Q.A.) so I am familiar with the scene.

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Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Dear Hilary

I'm very pleased you had such a positive experience within the Gynaecology Department and thank you for taking the time to post your feedback. Please be assured that we will share both your positive and negative comments with the teams involved, who will be pleased to receive what is mostly positive feedback.

I would like to take this opportunity to wish you a speedy recover and well for the future.

Kind regards.


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