"Palmed off again."

About: Medway Maritime Hospital

Attended A&E this evening 29/2/16 as been suffering with a painful wrist to be told via the triage nurse I won't get an x-ray as my injury is more than three days old never heard such rubbish clearly there is an issue it needs to be investigated so I get referred to MEDOC to be told next appointment is at 23:30 that night this is only 19:00 so when u tell the receptionist no I don't want it u get awful looks obviously the receptionist has no tact. You cannot be like that as a receptionist. Please god I don't have to return here never again oh may I also add I find this hospital just wants to dish out pain killers and not look for the root cause!

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Response from Medway NHS Foundation Trust

Thank you for your recent feedback.

I am sorry that you felt the receptionists manner was less than professional, I will ensure these comments are passed on.

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful