"cancelled appointments"

About: Teignmouth Hospital Torbay Hospital / General medicine

(as the patient),

I have been seeing my pain consultant at torbay hospital for 13 years, for steroid injections to my back and hip. He always sends myself and my gp a copy of the treatment he has given with a note saying he will see me as a routine follow up which used to be 3 to 4 months. I have had appointments cancelled in the past. I had an appointment booked at Teignmouth hospital for early march, I received a phone call this morning cancelling my appointment. When I rang the hospital I was told the clinic had been cancelled. I have been given an appointment for early June. This will be 8 months since my last treatment. I realise that the hospitals are busy but feel that no one cares about human beings suffering so much pain. I am also waiting for an injection under xray for shoulder pain which I have been informed could take up to 8 to 10 weeks waiting time. I feel as if I don't matter. I am just a number to them.

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Response from Torbay Hospital

Dear Patient

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services


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Update posted by Cadet701 (the patient)

I did get an appointment for my steroid injections after my story was published.However the appointment for an injection into my shoulder joint will not be until the end of April.So I will have waited 3 months in pain.I know there are other people waiting for the same treatment but shame on our health service that they leave patients in pain for months.

I did speak to PALS but this has made no difference to the outcome.I was told when I asked about private treatment from a hospital member of staff that it would cost £250 for the shoulder injection and could be done the following day.I cannot afford to pay this amount so just have to grit my teeth and wait.