"Out Patient Visit"

About: Darlington Memorial Hospital

My visit today to DMH was spoilt once again by your car parking, it is getting worse by the day. I attended in January twice 4th and 11th, then 29th February. I am a 77 year old disabled male and to be able to attend my appointment each time my wife had to drive round the car park until I was finished with one eye surgery and two out patients visits, which is disgusting to say the least has she also has health problems herself and is suppose to be with me because she is my carer. On the 11th January whilst making my return appointment I asked to be seen in the future at Bishop Auckland Hospital and I said why, I was informed that several people had cancelled their appointments from the car park because of the parking problem. Seeing you are very good at displaying the number of appointments people do not attend, you should also display the number that your parking problem is causing people to cancel. It is a shame to see this hospital in such chaos, when. the staff do their very best each day.

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Response from Darlington Memorial Hospital

Dear Mr White

Thank you for providing feedback on your recent visit to Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience with the lack of car parking on this occasion and your feedback has been passed to the Manager for the service.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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