"St Paul's - Centre of Excellence"

About: The Royal Liverpool University Hospital

I feel compelled to write this review after reading some of the negative comments associated with the department. I have attended the department on and off for over 10 years. Therefore I feel I’m well placed to make an informed judgment on the service I received. I have had several surgical procedures, outpatient procedures, and attending the orthoptics department quite regularly. Firstly let me talk about the orthoptics department - the staff are very professional, courteous. They are very informative and their communication between the consultants is excellent. I would particularly like to pay my gratitude to who I believe to be one of the longest serving Orthoptists in the department. I cannot articulate into words how grateful I am for their support, professionalism & care I received over the years.

The day ward staff are amazing they are all so professional and caring, as are the anesthetists who somehow make you feel at ease and relaxed, as you are about to go into surgery. Finally the Strabismus Consultant wow! An alchemist! Their passion for ophthalmology is clearly evident, their surgical skills far exceed expectations. And I was always treated with the upmost respect and care at all times. There can be issues with the appointment system, sometimes appointments are canceled but that’s life – staff shortages and sickness happen. We all have to deal with unexpected occurrences during our working day. I have received an excellent surgical outcome, which has made such a positive difference to my appearance and confidence. I would again like to thank all the staff at St Paul’s.

Mr Cody

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Royal Liverpool University Hospital

Thank you for your kind comments about St. Paul's Eye Unit. We are pleased that you had a good experience and will pass on your comments to our staff.