"My experience at Ward 207 - RDH"

About: Royal Derby Hospital

I had my knee surgery on 25/02/2016 and I was admitted to ward 207. I was surprised by the amount of time it took before staff could answer the buzzer, I used it three times and every time it took at least 30 minutes before I got any response and every time they looked bemused and they would ask 'Did u press the buzzer?' I don't know how else I could summon for help with my limited mobility. On my discharge day I requested my discharge letter to see what medication I was prescribed and the nurse refused, I thought that was a bit cruel, I had discussed my preferred pain relief medication with the doctor earlier as I don't respond well to most analgesic medication and the doctor agreed to check whether the medication was available. The nurse gave me instructions to go to the pharmacy to fetch my medication, the nurse blatantly refused to give me information regarding my discharge medication stating that the nurse didn't have the information, I was pretty sure they had access to my information on the computer. The next day after discharge, I had to GP for extra pain relief in extreme agony after a sleepless night, I could hardly do anything. I feel let down because I was not involved in my care and discharge planning.

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Response from Royal Derby Hospital

Thank you for taking the time to share your experience following your admission for knee surgery.

Firstly, I would like to apologise for the upset you experienced whilst you were an in-patient.

I will forward your concerns to the Matron responsible for Ward 207, so that she can speak to her staff.

However, if you would like to speak with a Patient Advice & Liaison Officer (PALS) please call our freephone number 0800 783 7691 quoting reference number 31273.

I hope you are now feeling much better.



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