"B15 - lack of communication"

About: New Cross Hospital

My father was admitted on 3rd Feb, and the family are not given any information about his care or treatment.

We travel up to visit daily from Worcester only to be told nothing wwhen we are there.

My father is very tired and sleepy and when we ask him he cannot remember what he has been told and gets confused and annoyed with our questioning.

Why doesn't someone call my mother of me with any updates ?

The lack of information is starting to make my mother ill now.

It's nearly 4 weeks and nobody has told us anything. This is a disgrace.

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Response from The Royal Wolverhampton NHS Trust

Dear Russell Dixon

Thank you for taking the time to post your comments relating to your father's patient experience. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement