"Spoken to abruptly and rudely"
About: Scottish Ambulance Service / Patient Transport Service Scottish Ambulance Service Patient Transport Service EH12 9EB
Posted by Pedestrian864 (as ),
I was really dismayed with the way in which I was spoken to by the young woman who answered my call when I rand to arrange transport for a hospital appointment. My wife has always come with me to the ophthalmology clinic appointments as I have emphysema and often have eye drops that affect my sight and sometimes have injections. I am terrified of injections and am a nervous wreck beforehand and even more of a wreck afterwards, having my wife with me helps to keep me calmer.
The woman who answered my call asked me ‘what’s wrong with you anyway? ’ when I asked for my wife to come with me. She insisted that I could manage on my own, was very abrupt telling me I must be ready by 8: 00 am on the day of the appointment and left me feeling very agitated.
just do not feel confident that the transport was booked after the way I was spoken to.