"The hospital feels cheerful and ..."

About: The Royal London Hospital For Integrated Medicine

(as the patient),

What I liked

The hospital feels cheerful and welcoming. The atmosphere is also caring and considerate. I have a doctor who is thoughtful and listens and responds with thoughtful questions which makes me feel they take me seriously. I have felt helped.

What could be improved

The area where I find most difficulty is the pharmacy. The workers are kind and helpful, but the wait is never short.

Story from NHS Choices

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Response from The Royal London Hospital For Integrated Medicine

Thank you very much for takign the trouble to write. Your commenst about the pharmacy service will be forwarded to the approrpiate manager.