"Rheumatology Service"

About: Lanarkshire Community Services / Occupational Therapy Wishaw General Hospital / Rheumatology

(as the patient),

I was referred to Rheumatology within NHS Lanarkshire last year because of concerns about swelling and pain in various joints. From the very first visit to the GP, my experience has been extremely positive. I was offered an appointment with the Consultant Rheumatologist within four weeks. The appointment itself was a very positive experience: the Consultant listened with care and empathy, a thorough assessment was completed and I left with a plan for managing my newly diagnosed condition. In the subsequent three months, I have attended three further appointments with another Consultant, Dr Dale, whom I also find most courteous and helpful. All the staff I have met to date have been approachable, have listened carefully and gently and have demonstrated real care in their approach.

I have also met with Ms Fiona, Occupational Therapist, in Carluke Health Centre. I have attended two sessions with Fiona to date, which have been most helpful and informative. She has a lovely, gentle manner and took a great deal of time to learn about my life at home and at work and to consider how rheumatoid arthritis was impacting upon my functioning currently. I was also impressed with her pro-active approach to the management of this condition, and felt that Fiona took time to consider how I might prevent difficulties in the future, where possible. I hope to attend the group offered at some time in the next twelve months (this is not currently possible because of my own commitments, not because it was not offered sooner), but perhaps more importantly, I would feel very comfortable with telephoning Fiona for further advice or support should this be required.

All in all, this is a service that should be commended and an outstanding example of seamless, timely and holistic care within the NHS. At this time, my condition is in the very early stages and has responded well to the timeous intervention this team offered. Regardless of what direction this takes me in the future, I believe I am in very safe hands.

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Response from Janice McClymont, Occupational Therapy Head of Profession, Occupational Therapy Services, NHS Lanarkshire

picture of Janice McClymont

Dear Anonpm,

Thank you for your positive comments about your recent experience of the rheumatology service. I am delighted that you found the service valuable, and that you were treated promptly and with compassion. Receiving any diagnosis can be a difficult time, and I am happy that you felt that your specific concerns were addressed and that the staff approach made this process easier for you.

The team are working hard to ensure early intervention and advice, to support you to manage your condition, and they will be encouraged to hear that you found the information and advice helpful.

I wish you continued success in the management of your condition, and hope that you find further benefit from the Lifestyle Management of Arthritis programme.

With best wishes


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Response from Fiona Cross, Occupational Therapy Team Leader, Wishaw General Hospital, NHS Lanarkshire

picture of Fiona Cross

Dear Anonpm,

Thank you very much for taking the time to comment on the service you have received. I am delighted that you felt the appointments you have had with Fiona, the Occupational Therapist have been very beneficial and hope that you do take up the offer of the Lifestyle Management for Arthritis Programme in the future.

I shall pass on your comments to Fiona,

kind regards


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