"Procedure / process too protracted"

About: Weston General Hospital

After 3 hr wait n A&E (very quiet, no one in front of me) was eventually seen by a nurse one hr after start of day shift. After 10 mins review was told to go home take pain killers and if after 4 or 6 weeks pain is still bad to go to my GP. GP made referral, 12 weeks later I had appointment with specialist ( 15 week after A&E visit and high level of pain).

Specialist was good, offered two probable prognoses and likely treatments. Said I will need to return for scans/x-ray and further visit with doctor if surgery is required. When these dates are they did not know but could be 6 to 8 weeks………. By the time I get to see or have treatment it will be nearly half a year of pain and discomfort

Observations.., A&E is a waste of time, staff not interested. Procedures and process for follow on treatments too protracted. A lot of staff seem to be walking around with pieces of paper in their hands or talking?

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Response from Weston General Hospital


Many thanks for your comments and we are sorry to hear you were not happy with the care you received. We have passed your comments on to our A & E department but if you would like to discuss this further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 01934 647216 or email wnt-tr.pals@nhs.net

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