"I would love to write something ..."

About: Leicester General Hospital

(as the patient),

What I liked

I would love to write something positive, but I'd be lying...

What could be improved

Staff communication with patients and each other, Dr's communication with me, Dr's listening skills, in fact, midway through explaining very important treatments, the Dr started chatting about someone I didn't even know and how he had spent his retirement... hello, I have MS and suffer extreme tiredness, do you think I want to hear all this Dr?! Carry on explaining my treatment options to me, not going off at unrelated tangients! The Dr never did finish explaining, when they got back on subject they said they wanted me to have jabs (I have a needle phobia, never going to happen!) and although there are non-needle alternatives, they got bored and I left frustrated....

Anything else?

The same Dr has been the source of many complaints from what I have been told by fellow patients and the hospital just says "well retiring soon"... ok, good, so how about getting us a Dr who isn't away with the fairies, we need help and treatment, not patronising and ignored!

I am now thinking of travelling 6 miles further and going to Coventry Walsgrave instead, despite the bad reputation the Neuro dept is supposed to be brilliant, that would be a refreshing change...

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital. We are very sorry that is was not a positive experience and would like to apologise for that. We realise a significant amount of time has passed since you posted your comment and we would like to also sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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