"Royal Infirmary of Edinburgh"

About: Royal Infirmary of Edinburgh at Little France

(as a parent/guardian),

Recently my son suffered his second seizure (the first had come out of the blue only 4 days earlier and this could be a similar story in itself)

999 was called and an ambulance swiftly arrived, after initial treatment he was transported to RIE, arriving around 17. 30hrs.

After initial triage he was sent to the waiting area. After some 2hrs he was seen by a Doctor, who again examined him followed by discharging him.

As we left the car park, he had a further seizure, we returned to A&E and he was again taken care off, this time immediately.

My son was then placed on a trolley bed and wheeled into the corridor near to the nurses station. We were informed that he would be kept in as a further seizure was anticipated. I should say at this stage that the Doctors, Nurses and other staff were very attentive, and were obviously working very hard.

So, at 20.00hrs he is on a trolley in the corridor, and remained so until 10.00 the next day (12 hours on this trolley and 16. 5 hours after first arriving by ambulance) Stepping back though, as anticipated by the Dr, my son did indeed suffer a further seizure at 04.00am whilst on the trolley. Again the staff worked very hard and treated my son for this third seizure of the night, however on his return from resuss, he again had to wait 6 hours, this time in an A&E bay until he was finally taken to the nearby medical ward, where he remained overnight until being transferred to the Western General Hospital, which by the way was a surgical ward and not a neurology ward which would clearly have been more appropriate.

At no time have I had cause to complain about the commitment and professionalism of staff, but surely Lothian Health Board must address the policy which creates only one A&E for Edinburgh and surrounding area, and at the same time closing hospitals such as Liberton and others which could help ease the burden. Clearly all this adds to the pressure and strain on staff at RIE and results in poor patient care or worse!

Putting all your eggs in one basket Lothian Health Board does not impress me.

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Update posted by Mr Frustrated (a parent/guardian)

thank you for publishing my story and thanks for distributing wider. I am pleased that some organisations took the time to view, but why does it not surprise me that no one from the Health Board chose to read.

Response from Lynsey McMillan, Team Manager - Complaints & Feedback, Patient Experience Team, NHS Lothian

Dear Mr Frustrated,

I was sorry to read of your experiences when you attended the Emergency Department at the Royal Infirmary of Edinburgh with your son.

I would be happy to look into this further and would be grateful if you can please contact me at the Patient Experience Team on Tel 0131 536 3370 or via email feedback@nhslothian.scot.nhs.uk

Kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear Mr Frustrated,

Like Lynsey, I was sorry to read of your son's recent experiences whilst in hospital. I have just come back from annual leave so am catching up with the recent posts via patient opinion and please accept my apologies for not responding sooner.

I would like to reassure you that a number of people within NHS Lothian do read these posts, but often not being "logged into the system" which would mean that it is not recorded. Please be reassured that we have passed on your feedback to the team.

We are very keen to hear what people are saying about our services, as this helps us to drive improvements.

I hope your son is continuing to recover.

Kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful