"no one wants to listen"

About: Royal Blackburn Hospital / Trauma and orthopaedics

(as a relative),

my daughter has been ill for a while. drs couldn't sort the problem, then just before christmas she was too weak to walk, but was very reluctant to go to hospital (no wonder). eventually she was persuaded and had to be carried to a&e by my son in law at the beginning of January 2016. everyone disregarded the fact that she could not walk, and had severe muscle atrophy. she was diagnosed with acute kidney injury and was placed on ward d3. 2 days later after failing to correctly fill in her risk/safety assessment, she was forced to 'walk' to the commode left at the end of her bed, without assistance. obviously she fell and injured her foot. it took over 24 hours for an xray to be done, and a good 14 days to decide whether there was a break/crack or not. they said there wasn't.

she left hospital only to be to be readmitted 2 days leter. they still claimed the foot was fine and ignored the fact she couldn't walk before the fall, hence why she did fall. after her 4th admission, today they have decided it is cracked and not healing so are going to pot the foot today. STILL they are questioning why she couldn't walk and why her kidneys failed. she went to hospital to find answers from the professionals why can't they tell her why? it's been a farce and continues to be.

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Response from Melissa Almond, Senior Patient Experience Facilitator, East Lancashire Hospitals NHS Trust

Thank you for your feedback regarding your daughter’s admissions to Royal Blackburn Hospital and thank-you for taking the time to do so. I am really sorry you read of your daughter’s experience and the concerns you have about her care and treatment.

We take all comments very seriously and I have forwarded them to the Matron and manager for the ward so that they can be brought to the attention of the staff. If you would like us to investigate your concerns further perhaps you can contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk to provide some more information.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Melissa Almond, Patient Experience Facilitator.

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