"Too many dental X-Rays of the head ! ?"

About: Royal Liverpool University Dental Hospital

This was an unusually worrying. They couldn't figure out positioning my head suitably to capture the 360* degree X-Ray of my head. After aligning my head and resting my chin on apparatus, they instructed me to take a swallow ( my saliva or air?) and hold my tongue to roof of mouth. They took several X-Rays but apparently they did not come out right for them. Something to do with position of my tongue. Which by the way, I'd position if they told me when to start and when to let go. They then took me to another type of X-ray machine. This time, the apparatus did not accommodate my 6 feet height. So, they commanded me to sit on a stool with my knees wedged (hurtfully) to the wall !

The technician had difficulty in aligning the two ear cones on this apparatus into my ears ! This was to hold head in position/right alignment, I suppose.

I just hope they didn't over expose me to X-Rays ! I found some of the technicians rude and clumsy. The clinical staff on the whole patronizing My appointment was around 13:45 pm on 23/02/2016 All nurses, staff were friendly and efficient registration.

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Response from Royal Liverpool University Dental Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Dental Hospital. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265

Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

Please see a further response from the clinical team at the Dental Hospital.

We are sorry that you had some concerns about your treatment in the dental X-ray department. The Dental Hospital has a teaching role as part of the University of Liverpool and consequently some the treatment is carried out by students under strict supervision. We pay particular attention to developing the students’ patient management skills and will feed back to the tutors that you felt that your care was less than satisfactory on this occasion.

The type of X-ray you describe with a 360 degree rotation is difficult to position and even in experienced hands these sometimes have to be repeated. The doses for dental radiographs are very low and therefore the need to repeat the examination does not result in a significant radiation dose. The second radiograph which was described is carried out on a separate piece of equipment and requires very accurate placement of the patient, which may have been uncomfortable for someone who is relatively tall. However, we are very grateful to have this feedback as we are about to purchase a second machine and will take these comments in to consideration to make access easier.

Once again we would like to apologise that the experience you had in the dental X-ray department fell short of what we try to achieve, but we will use the information that you kindly provided to make improvements to our service.