"Poor communication with relatives"
About: Royal Infirmary of Edinburgh at Little France / Trauma and Orthopaedics Royal Infirmary of Edinburgh at Little France Trauma and Orthopaedics EH16 4SA
Posted by Petula (as ),
My elderly mother was admitted to Edinburgh Royal infirmary with a broken hip after falling outside the staff and care that she received was excellent.
However the communication between the trust and relatives was appalling. My mother was admitted to the Royal and even although she had been in another hospital within the trust that had relatives contact details we were not contacted. Family visited every day but this week when we arrived we could not locate her in the hospital and were told that she had been transferred to another hospital.
Our mother is over 90 and no one thought to call her family to tell them that she had been transferred. We understand that staff are busy but this lack of communication is atrocious