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Exceptional Emergency Care

Story from nhs.uk

"Exceptional Emergency Care"

About: Royal Bournemouth General Hospital

My GP at Twin Oaks referred me to AEC at Royal Bournemouth Hospital on 22nd Feb 2016. I was literally seen by staff & the consultant within an hour of visiting my GP. I cannot praise the team enough for their kindness care & professionalism. I had a CT scan & lumber puncture and was home by 6.30. An amazing service from the NHS that is stretched to capacity. The consultant was simply great, reassuring calm & decisive. The consultant was also very skilful at carrying out the lumber puncture which did not hurt at all! I really do appreciate the care I have been given & feel that these very special people deserve so much more support.

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Responses

Response from Sue Mellor, Patient Experience Lead, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 8 years ago
Sue Mellor
Patient Experience Lead,
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 25/02/2016 at 09:04
Published on Care Opinion at 09:48

Dear Diane

We are pleased to hear that you were seen so swiftly when your GP referred you to AEC by the consultant who then sent you for a CT scan and a lumber puncture.

We thank you also for noting the caring attitude and professionalism you experienced from the whole team without whom the hospital could not function, your kind comments will be passed on to team leaders in these areas to share with their staff who I know will appreciate the feedback.

I hope you are now feeling better and wish you well for the future.

Regards

Sue Mellor

Head of Patient Engagement

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