"Rude and Disorganised Receptionist in Maternity..."

About: Royal Oldham Hospital

My wife was left waiting 2 hours for a routine blood test after a very rude Receptionist placed her notes in the incorrect "waiting box". Despite clearly stating upon arrival she was there for blood tests, and then chasing up on the delay to the Receptionist on 2 separate occasions only to be fobbed off with a general "shouldn't be long now".

A very disorganised and rude reception staff member has resulted in my wife who works full time having to explain to her employer the reasons for such a delay for returning back to work when going for routine tests.

If the trust would contact me I will disclose the name of the staff member concerned.

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Response from Royal Oldham Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.


The Pennine Acute NHS Trust

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