"The very pleasant and helpful ..."

About: Salisbury District Hospital

(as the patient),

What I liked

The very pleasant and helpful nurse and consultant in Plastics Out-patients. I was called in 5 minutes before my appointment time - miracles still happen!

What could be improved

My reception at the desk. The clerk made me wait about 2 minutes (a long time when you are standing there) while they tidied up paper work and called a colleague about some missing notes. My registration at the desk took less than 5 secs, "Can I help you?" (No greeting) "Good afternoon, Yes, I'm R***** T***** to see my Consultant (and I named them)". "OK, fine take a seat". Not a pleasant experience.

Story from NHS Choices

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Response from Salisbury District Hospital

Many thanks for telling us about your recent visit to one of our outpatient areas. Your comments have been passed on to the team in the department.

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